Steps for Welcoming Your Hotel Guests Back after COVID-19

  • Kay Curtis
  • Jenn Carlson
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As people re-inhabit spaces left vacant amid COVID-19, they will bring with them a heightened awareness of the cautionary measures being taken in each environment they encounter. It will be more important than ever to ensure guests feel safe and welcome from the moment they check in.

This document outlines our opinions for steps hotels should take now so that they can be prepared to provide guests with the same level of comfort and consistency they have grown to expect, while also prioritizing their safety and well-being. While we focus on strategies relevant to existing buildings, many of our recommendations can also be proactively applied during the design process.

HKS is committed to investigating the best course of action so that we may support our industry partners along this uncharted path. Please reach out if we can aide you in planning your recovery strategy for the initial rebound in travel demand.

For more information, contact:

Sergio Saenz, Director of Hospitality
+1 305 967 6031

Luis Zapiain, Director of Hospitality
+1 214 969 3099


Kay Curtis

Kay Curtis is a Design Professional at HKS. She currently works in the hospitality sector and has previous experience in the firm’s healthcare sector. She graduated in 2019 from Tulane University with a Master’s of Architecture and a Bachelor’s in Spanish. She participated in the 2019 HKS Design Fellowship exploring watershed urbanism in the Dallas region and helped with its production as an exhibit for the 2020 Venice Biennale. In 2020, she participated in HKS’s COVID-19 research efforts and the HKS Research incubator.

Jenn Carlson

Jenn Carlson is a Designer at HKS. Jenn works in the Health practice and finds joy in creating places that support healing. In 2019, she participated in the HKS Design Fellowship, researching issues of watershed urbanism in Dallas, Texas. Jenn is also a participant in the firm's Research Incubator, an opportunity that supports practice-based research.