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To remain profitable, health systems need to do more with less. It is the architect’s responsibility to design for a flexible work environment and work with the client regarding best practices for an efficient workplace.
To do so, the Clinic fellowship team researched the current ambulatory clinic work process, workplace efficiency and patient throughput/satisfaction at four primary care and specialty clinics that are part of the ProMedica Health System. Research methods used included observations, behavior mapping, environmental analysis (for light and sound levels) and spatial analysis (via parametric modeling tools to assess walking distances and line of sight). This multi-method study (a design diagnostic) will be repeated after the new building is opened and pre- and post-data will be compared.
The team has completed part 1 of the research, the current-state analysis of clinics. We have developed/modified templates that can be used for future diagnostics and leveraged technology to reduce the reporting time. We are in the process of developing a parametric tool that can analyze future floor plans based on process sequence, for efficient clinic layout.
The goal for the first phase is to produce a report with our findings that identifies opportunities for improvement on patient/staff experience, workplace culture, and brand expression.
The team is now focused on creating the report and preparing for phase 2 of the study – the post occupancy analysis.