February 25, 2016

Designing change-ready facilities, helping PDC professionals promote community health, providing an initiative to map current and ideal experiences for designing a new hospital, and how post-occupancy evaluation and patient feedback can influence design, are the topics HKS health leaders will present at the 2016 ASHE PDC Summit, to be held March 20-23 in San Diego. 

HKS will share knowledge and insight in the following sessions: 

Monday, March 21, 2016 

1:45 – 2:45 p.m.
Designing for an Ever-Changing Present: Insights from Patients and Physicians on Designing Change-Ready Facilities  

Tom Harvey, FAIA, MPH, FACHA, EDAC, LEED AP, Principal and Senior Vice President, HKS, Inc.; Upali Nanda, PhD, Assoc. AIA, EDAC, Vice President, Director of Research, HKS, Inc.; Philip Macey, National Director of Collaborative Project Delivery, JE Dunn Construction; and Jim Miller, Executive Vice President, JE Dunn Construction 

While everyone wants to design for the future, it can be impossible to know what the future holds. Designing a change-ready facility for the present allows the fundamental needs of key stakeholders to be met without a crystal ball. This presentation will use findings from extensive patient and physician surveys, on-site case studies and detailed industry analyses to propose a framework for change-ready facilities. Some myths about what patients and physicians want will be dispelled, and strategies will be shared on how to create facilities ready for change. 

Learning objectives:

  • Describe key drivers and trends that drive clinical design today
  • Outline clinical features that appeal to millennials and baby boomers
  • Assess how today's trends stand up to current patient and physician expectations
  • Distill principles from a range of innovative thoughts to provide a framework for change-ready 

Wednesday, March 23, 2016 

7:00 – 8:15 a.m.
How PDC Professionals Can Promote Community Health

Shannon Kraus, FAIA, Senior Vice President, Regional Director, HKS, Inc., and Robert Ivy, FAIA, EVP/Chief Executive Officer, American Institute of Architects (AIA) 

This panel discussion led by Robert Ivy, CEO of the American Institute of Architects, will discuss how we shape our communities to promote healthy living. Architects, engineers, and contractors can design and build environments that incorporate physical activity into people's daily routines, give them a community with attractive destinations within walking or biking distance, keep safety in mind with lighting, "eyes on the street" design, traffic calming and other techniques to improve pedestrian and bicyclist safety. An upfront investment in good design can save money—and lives—in the long run. 

Learning objectives:

  • Discuss hospital, design and construction teams' roles in community health
  • Identify key design issues that can improve community health
  • Explain the impact of community design on the hospital
  • How to encourage physical activity, reduce air pollution and preserve the environment through healthy design 

8:30 – 9:30 a.m.
User Experience (UX) Mapping: An Initiative to Map Current and Ideal Experiences for the Design of a New Hospital

Adeleh Nejati, Healthcare Architect and Design Researcher, HKS, Inc.; Jennie Evans, RN, BS, EDAC, LEED AP, Lean Six Sigma CE, Sr. Vice President, Associate Principal, HKS, Inc.; Laura Hild, CID, CHID, IIDA, LEED AP BD+C, Vice President, HKS Inc.; and Upali Nanda, PhD, Assoc. AIA, EDAC, Vice President, Director of Research, HKS Inc.; and Nicole Duncan, Assistant Vice President, Advocacy & International Services, MedStar Georgetown University Hospital 

This session will provide new knowledge on how to implement User Experience Mapping in healthcare settings as a method to deeply engage patients and families to map their current and ideal patient experiences for the design of a new facility. It also provides information on how to conduct a step-by-step patient experience from discovery, research and mapping the journey to communicating the journey, identifying the opportunities and generating the design solutions. 

Learning objectives:

  • Describe how the patient experience and operational flow may sometimes be out of sync
  • Understand research tools to develop an experience map that is rich in qualitative insights
  • Identify how sometimes an efficient system and patient experience concerns can be at cross-roads, and how to resolve this conflict
  • Appreciate how engagement and observation are key to designing a better patient and family experience 

9:40 – 10:40 a.m.
Post-occupancy Evaluation or Patient's Observation of the Environment? How Patient Feedback Influences Design
Moderator: Vincent Della Donna, AIA, ACHA, Director, Healthcare
Panelists: Jennie Evans, RN, BS, DEAC, LEED AP, LEED SIX SIGMA CE, Associate Principal & Senior Vice President, HKS, Inc.; Kara Freihoefer, PhD, EDAC, LEED ID+C, Associate|Healthcare Research Specialists, HGA Architects and Engineers; and Mary Lindeman, AIA, EDAC, LEED AP, Project Manager, CHD Partners Inc.; 

The challenges faced by healthcare systems and executives today are more complex than ever. How can they know that they are putting their limited design and construction resources toward creating the best patient experience? Collecting data and evidence for benchmarking and decision making increases the odds. Post-occupancy evaluations (POEs) can be a valuable source to obtain, understand and incorporate the patient's perspective. This moderated panel of experts will explore how post-occupancy evaluations are being used as a valuable tool for improving the patient experience through healthcare design. 

Learning objectives:

  • Explain what constitutes a substantive and useful POE with respect to discovering patient experience outcomes
  • Describe key lessons learned about the patient experience using POE case studies
  • Articulate the relationship between POEs and the design process
  • Describe how POEs can be used as a design tool to enhance the patient experience in future projects 

Pre-conference events: 

Monday, March 21, 2016 

7:00 to 8:00 am
Emerging Professionals Forum: The Next Generation of Design and Engineering Professionals

Tatiana Guimaraes, Associate, Perkins + Will and Southern Ellis LEED AP, HKS, Inc.

This session aims to engage the next generation of healthcare design leaders while equipping them to advance the healthcare built environment. Join the conversation about and with the next generation of professionals in our field. The Emerging Professionals Forum is intended to provide a setting to spur interaction between the future leaders. The discussion will also link these future leaders with current leaders to create opportunities for mentorship and continued growth. 

Learning Objectives:

  • Identify issues relevant to developing future leaders in health care design
  • Discuss how emerging design professionals can contribute to the professional dialogue in healthcare architecture, engineering and research
  • Evaluate resources available to emerging professionals in healthcare design
  • Connect with future leaders or mentors

 The PDC Summit brings together senior leaders working in all disciplines of health care planning, design, and construction to learn, network, and discover ways to create value for the healthcare built environment. Attend the PDC Summit to connect with colleagues in the field and learn innovative strategies for better navigating the future of healthcare. For more information on the 2016 ASHE PDC Summit, click here

HKS, Inc. is ranked among the top healthcare architectural firms in the world by Modern Healthcare and BD World Architecture. Operating from 25 offices worldwide, HKS focuses on innovative healthcare design, process and delivery. The firm’s award-winning healthcare architecture includes 3,500 unique projects representing 157,000 beds and 367 million square feet. HKS projects have garnered numerous awards and coverage in worldwide publications. The firm’s healthcare specialists are highly respected international speakers. For more information, contact Sherri Smith at ssmith1@hksinc.com.

Posted in Health, Research, Research for Research Page