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Using a Lean process to achieve better outcomes in design, project delivery, construction and operations is something that sets Akron Children’s Hospital apart.
A recent research study by the Center for Advanced Design Research (Dr. Upali Nanda) and Texas A&M University (Dr. Zofia Rybkowski) – funded by the Academy of Architecture for Health Foundation –highlighted the Akron project as a case study to identify the metrics that are currently tracked, and should be potentially tracked, to assess both implicit and explicit benefits.
This study, called the “Value Analysis of a Lean Integrated Project Delivery,” assesses value based on a simple premise: Value is what you get (benefit) divided by what you give (cost). In a presentation at the 2015 ASHE PDC conference, the research team – along with John Bienko from the project team – shared some of the results of this study, as well as the feedback from stakeholders on the overall process.
These are some key takeaways from the presentation:
The new hospital has already seen a spike in patient satisfaction scores on willingness to recommend and satisfaction with room (59th percentile to 90th percentile). While the outcomes are a result of facility design, operations and organizational culture, the Lean process allows a clear intentionality linking design thinking to targeted outcomes, and brings accountability to the design and delivery process.
Click the link to view a brief summary and presentation provided at the ASHE PDC conference: http://www.cadreresearch.org/projects/the-value-analysis-of-lean-processes-in-design-and-integrated-project-delivery.